GTrack Fleet Management (Pvt.) Ltd.
Effective Date: 15-Jul-2026
1. Introduction
GTrack Fleet Management (Pvt.) Ltd. (“GTrack”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, integrity, and security of the information entrusted to us by our customers.
As a provider of GPS Vehicle Tracking and Fleet Management Services under the applicable licence issued by the Pakistan Telecommunication Authority (PTA), we process information responsibly and implement appropriate technical and organisational safeguards to protect customer information throughout its lifecycle.
This Privacy Policy explains how we collect, use, store, disclose, retain, and protect information relating to our services.
2. Information We Collect
Depending upon the services provided, GTrack may collect and process:
Customer Information
- Company name
- Contact persons
- Telephone numbers
- Email addresses
- Billing information
- Service agreements
Vehicle Information
- Vehicle registration number
- Vehicle make and model
- Assigned tracking device details
- Fleet identifiers
Location and Operational Data
- GPS coordinates
- Routes travelled
- Speed
- Direction of travel
- Ignition status
- Vehicle events and alerts
- Journey history
- Date and time records
Service Information
- Installation records
- Maintenance history
- Device diagnostics
- Technical support records
- User activity logs
3. Purpose of Processing
Customer information is processed only for legitimate business purposes, including:
- Provision of vehicle tracking services
- Fleet monitoring
- Route history and reporting
- Alert generation
- Device management
- Customer support
- Billing and account administration
- Regulatory compliance
- Service improvement
- Information security monitoring
- Fraud prevention
- Investigation of service incidents
We do not use customer information for purposes incompatible with those described above without appropriate authority or legal justification.
4. Lawful Disclosure
GTrack treats customer information as confidential.
Information will not be sold or disclosed to third parties except:
- with customer authorisation;
- where necessary to provide contracted services;
- to authorised service providers operating under confidentiality obligations;
- where required by law, court order, or competent regulatory authority;
- to comply with PTA licence conditions or other applicable legal obligations; or
- to protect the rights, property, or safety of GTrack, its customers, or the public.
5. Information Security
GTrack maintains administrative, technical, and physical safeguards designed to protect customer information against unauthorised access, alteration, disclosure, misuse, or destruction.
Security measures include, where appropriate:
- controlled access to systems;
- authentication and password controls;
- logging and monitoring of critical systems;
- secure hosting infrastructure;
- regular backup procedures;
- authorised personnel access only;
- incident response procedures; and
- periodic security reviews.
Our information security controls are implemented in accordance with our internal Information Security Management practices and applicable PTA cybersecurity requirements.
6. Data Retention
Customer information is retained only for as long as necessary to:
- provide contracted services;
- fulfil contractual obligations;
- satisfy legal or regulatory requirements;
- resolve disputes;
- maintain operational records; or
- support legitimate business purposes.
When information is no longer required, it is securely deleted, anonymised, or archived in accordance with applicable policies and legal requirements.
7. Customer Responsibilities
Customers are responsible for:
- maintaining the confidentiality of their login credentials;
- ensuring authorised use of user accounts;
- promptly notifying GTrack of suspected unauthorised access;
- ensuring information supplied to GTrack remains accurate and up to date.
8. Third-Party Service Providers
Certain components of our services may be supported by carefully selected third-party technology providers, including secure cloud hosting, telecommunications, and infrastructure partners.
Where third parties process customer information on behalf of GTrack, they are required to implement appropriate confidentiality and security measures consistent with contractual and regulatory requirements.
9. Cookies and Website Information
Our website may use cookies and similar technologies to:
- improve website functionality;
- remember user preferences;
- analyse website usage;
- enhance user experience; and
- improve service quality.
Users may configure their web browser to refuse cookies; however, certain website functions may not operate correctly.
10. Your Rights
Subject to applicable laws and contractual obligations, customers may request to:
- access their information;
- correct inaccurate information;
- update account details;
- request clarification regarding processing activities; or
- raise privacy-related concerns.
Requests may be submitted using the contact details provided below.
11. Data Integrity
GTrack takes reasonable steps to ensure that customer information remains accurate, complete, and relevant for the purposes for which it is processed.
12. Regulatory Compliance
GTrack operates under applicable Pakistan Telecommunication Authority (PTA) licensing requirements and maintains information security controls designed to support compliance with applicable regulatory obligations, including cybersecurity requirements governing licensed telecommunications service providers.
13. Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in legal requirements, regulatory obligations, technology, or our services.
The latest version will always be available on our website.
14. Contact
For questions regarding this Privacy Policy or our privacy practices, please contact:
GTrack Fleet Management (Pvt.) Ltd.
Email: info@gtrack.com.pk
Website: www.gtrack.com.pk